Terms & Conditions

The Quotation is valid for 30 days from the date of issue. To proceed, you must sign and return the Customer Agreement Form. A binding Contract is formed only when the Agreement Form is signed.

The Contract is governed solely by the terms set out herein. If clarification is required, please contact us using the details provided. Any amendments must be in writing and agreed by an authorised representative.

We will perform the planning, installation, and commissioning of the system with reasonable skill and care. All goods supplied will be:

• Of satisfactory quality;
• Fit for purpose; and
• As described in the Quotation.

We will provide:

• Itemised list of goods and services;
• VAT and applicable taxes;
• G99 Approval;
• Details on required permissions and incentives;
• Opportunity to approve designs;
• Estimated system performance;
• Pre-installation requirements;
• Honest communication and accurate marketing.

Installation will be conducted in accordance with applicable industry standards and best practices.

Upon completion, we should provide guarantees, test certificates, and relevant documentation within 28 days.

All guarantees will be explained in writing and verbally.

Payment schedule is outlined in the Quotation. If we enter receivership, deposits and advance payments may be protected per Section 5.

Payments must be made to us in full when the system is commissioned. Payment terms will be in your Agreement Form.

The final balance is due upon completion and commissioning. An invoice will be issued upon completion.

Ongoing export contract negotiations are excluded from the definition of completion.

If final commissioning cannot occur due to lack of services under your responsibility (e.g. power, water, wifi or internet connection), the installation will be considered complete and payment will be due.

If the DNO does not approve the proposed system size but accepts a reduced system, the Customer agrees the installation will proceed with the approved system. Unless stated otherwise in prior written agreement, the following pricing will apply:

• £750/kWp up to 1MW;
• £650/kWp for capacity exceeding 1MW.

You may not withhold disproportionate payment for minor defects. Notice of withholding must include reasons and be given before the final payment due date.

If the DNO accepts a proposal for generation and you cancel the order, the cancellation fee applies of the permitted generation, in line with clause 3.3.3.

Late payments will incur interest at 8% above the Bank of England base rate.

If payment is not received within 7 days after due date, we may suspend all work.

Costs incurred due to suspension will be recoverable and outlined within 21 days of notice.

If payment is not made, we may require the return of goods or initiate legal proceedings to recover them.

You must obtain relevant permissions (e.g. planning, building control) before installation. You must also sign a Letter of Authority authorising Kennedy Renewables to communicate with the Distribution Network Operator (DNO) and act on your behalf in all necessary matters related to the DNO application and approvals process. You must not obstruct Kennedy Renewables or the DNO from fulfilling our responsibilities.

You will provide access to:

• Water and electricity;
• Washing and toilet facilities;
• Storage and access from public highway;
• Clear access to installation area.

You must complete preparatory work as described by us before installation begins. Delay or failure will incur additional charges under Section 7.

You must allow us to begin works within 8 weeks of receiving the DNO approval.

Breach of Sections 4.1–4.4. may result in compensation claims.

Delivery will be made to the location specified in the Quotation.

Deposits and payments may be protected by insurance schemes. Not all deposits are eligible.

Goods purchased on your behalf will be your property and kept separate, protected, and identifiable until delivered.

If the Contract ends early (Sections 9.3 or 9.4), you must return goods. Compensation may be owed.

Until ownership passes to you, you must:

• Store goods securely;
• Not deface packaging;
• Maintain goods in satisfactory condition.

Changes must be agreed and confirmed in writing.

Pricing will be adjusted:

• By prior written agreement;
• Or later agreement;
• Or based on priced documents;
• Or at a reasonable market rate.

All additions may incur extra costs, minimised where possible.

Unexpected work will be charged at £60/hour per operative.

We will notify you and request approval before proceeding.

We aim to meet agreed timelines but are not liable for third-party delays.

You may be entitled to compensation for unreasonable delay under our control.

Major delays may result in product substitutions of equivalent quality.

Significant delays in delivery may entitle you to cancel (see Section 9.2).

Delays caused by you will incur additional charges.

You have a 14-day cooling-off period from signing your agreement. Cancellation fee after this is 30%.

Cancellations cannot be made outside of this period. A cancellation at any point after this will trigger a charge in line with clause 3.5.5. If the G99 has not yet been accepted, full cancellation value will be charged.

Failure to comply with clause 4.1., 4.3. & 4.4. will be considered a cancellation of our agreement, and the cancellation fee will be payable to Kennedy Renewables.

Disputes may be referred to conciliation if requested.

If conciliation fails, either party may seek arbitration.

Arbitration decisions are final and binding under the Arbitration Act 1996.

Installation will be carried out by qualified installers using reasonable care and skill.

We will repair any roof disturbance while on site. Further works may require separate quotes.

The installation warranty is valid for two years from completion.

We may re-perform services or refund the relevant part of the charge at our discretion.

The warranty does not apply unless:

• The product is installed by us and properly maintained.
• Defects are reported within the warranty period.

You agree to provide necessary information, access, and support.

All premises, power, and inputs must be fit for purpose and properly maintained.

Disputes over defects may be referred to an agreed independent expert.

Warranty benefits extend to property purchasers during the warranty period.

This Contract is governed by English law and jurisdiction.

Most products include a manufacturer’s warranty. We will liaise with manufacturers on your behalf but are not liable beyond that assistance.

If the Customer is seeking financing, they must make all reasonable efforts to obtain finance independently. If unsuccessful, Kennedy Renewables shall be entitled to propose a suitable financing solution.

If Kennedy Renewables presents a finance option that is broadly in line with prevailing market rates and practices, the Customer agrees to proceed with the order under the offered finance terms.

Refusal to proceed under these terms, where reasonable market-aligned finance has been offered, will be considered a cancellation, and the cancellation fee of the full system price will apply.

If you do not engage with us to find a solution, this will be considered a cancellation, and the same fee will apply.